FXT TELECOM SERVICES

Terms and Conditions of Service

Effective Date: January 1, 2026
Version: 1.0

Welcome to FXT Telecom. These Terms and Conditions ("Agreement") govern the provision and use of internet, telecommunications, and related services provided by FXT Telecom ("FXT Telecom," "we," "our," or "us"). By subscribing to, accessing, or using our services, you agree to be bound by these Terms and Conditions.

1. Definitions

Customer means any individual, business, organization, or entity subscribing to FXT Telecom services.

Services means internet access, wireless broadband, networking services, managed connectivity solutions, VoIP services, equipment leasing, installation services, and any other telecommunications services provided by FXT Telecom.

Equipment means routers, access points, antennas, cables, modems, switches, power supplies, and any other devices supplied by FXT Telecom.

Network means the telecommunications infrastructure owned, leased, or operated by FXT Telecom.

2. Eligibility

To subscribe to our services, you must:

• Be at least 18 years old or have legal authority to enter into a binding agreement.
• Provide accurate and complete registration information.
• Maintain current contact and billing information.

FXT Telecom reserves the right to reject any service application at its sole discretion.

3. Service Provision

FXT Telecom shall use commercially reasonable efforts to provide reliable telecommunications services.

Service availability, speed, and performance may vary due to:

• Network congestion
• Equipment limitations
• Weather conditions
• Power outages
• Third-party infrastructure failures
• Maintenance activities
• Force majeure events

All advertised speeds are "up to" speeds and are not guaranteed at all times.

4. Installation and Equipment

4.1 Installation

Customers shall provide reasonable access to premises for installation, maintenance, upgrades, and service restoration.

Additional installation charges may apply for non-standard installations.

4.2 Customer-Owned Equipment

Customers may use compatible equipment subject to FXT Telecom approval.

FXT Telecom is not responsible for service degradation caused by customer-owned equipment.

4.3 FXT-Owned Equipment

Equipment supplied by FXT Telecom remains our property unless explicitly sold to the customer.

Customers shall:

• Keep equipment in good condition.
• Prevent unauthorized tampering.
• Return leased equipment upon service termination.

Customers may be charged replacement costs for lost, stolen, damaged, or unreturned equipment.

5. Billing and Payments

5.1 Charges

Customers agree to pay:

• Subscription fees
• Installation fees
• Equipment charges
• Taxes and regulatory fees
• Any applicable service charges

5.2 Payment Due Date

Invoices are payable on or before the due date stated on the invoice.

5.3 Late Payments

FXT Telecom reserves the right to:

• Suspend service
• Restrict service
• Apply late payment charges
• Terminate service for prolonged non-payment

5.4 No Refund Policy

Unless required by law or expressly approved by FXT Telecom, subscription fees are non-refundable.

6. Acceptable Use Policy

Customers shall not use FXT Telecom services to:

Illegal Activities

• Violate any local, national, or international law.
• Engage in fraud, identity theft, or financial crimes.
• Distribute illegal content.

Network Abuse

• Attempt unauthorized access to networks or systems.
• Conduct denial-of-service attacks.
• Spread malware, viruses, or harmful software.
• Circumvent network security controls.

Excessive Usage

Customers shall not engage in activities that unreasonably interfere with network performance for other users.

FXT Telecom reserves the right to implement fair usage policies where necessary.

Resale Restrictions

Customers may not resell, redistribute, or share services without written authorization from FXT Telecom.

7. Service Suspension

FXT Telecom may suspend services without prior notice if:

• Payment is overdue.
• Illegal or prohibited activity is suspected.
• Network integrity is threatened.
• Required by law or regulatory authorities.
• Emergency maintenance is required.

Suspension shall not relieve customers of outstanding payment obligations.

8. Maintenance and Network Management

FXT Telecom may perform:

• Scheduled maintenance
• Emergency repairs
• Network upgrades
• Capacity improvements

Reasonable efforts will be made to notify customers of planned maintenance whenever practicable.

9. Customer Responsibilities

Customers agree to:

• Maintain secure passwords and network credentials.
• Protect equipment from theft or damage.
• Report service faults promptly.
• Ensure lawful use by all persons accessing services through their account.

Customers remain responsible for all activities conducted through their connection.

10. Service Availability

FXT Telecom does not guarantee uninterrupted or error-free service.

Service interruptions may occur due to:

• Equipment failure
• Fiber cuts
• Power failures
• Weather events
• Government actions
• Third-party provider outages

No service-level commitment applies unless specifically stated in a separate Service Level Agreement (SLA).

11. Limitation of Liability

To the maximum extent permitted by law:

FXT Telecom shall not be liable for:

• Loss of profits
• Loss of business opportunities
• Loss of data
• Indirect damages
• Consequential damages
• Special or punitive damages

FXT Telecom's total liability for any claim shall not exceed the amount paid by the customer for the affected service during the preceding three (3) months.

12. Indemnification

Customers agree to indemnify and hold harmless FXT Telecom, its directors, officers, employees, contractors, and affiliates against any claims, damages, liabilities, costs, or expenses arising from:

• Customer misuse of services
• Violation of these Terms
• Infringement of third-party rights
• Illegal activities conducted through customer accounts

13. Privacy and Data Protection

FXT Telecom collects and processes customer information for:

• Service delivery
• Billing
• Customer support
• Regulatory compliance
• Network security

Personal information shall be handled in accordance with applicable data protection laws and FXT Telecom's Privacy Policy.

14. Intellectual Property

All trademarks, logos, software, documentation, and service materials provided by FXT Telecom remain the exclusive property of FXT Telecom or its licensors.

Customers receive no ownership rights except those expressly granted under these Terms.

15. Force Majeure

FXT Telecom shall not be liable for any failure or delay resulting from events beyond its reasonable control, including:

• Natural disasters
• Floods
• Fire
• Lightning
• Civil unrest
• Terrorism
• Government restrictions
• Labor disputes
• Internet backbone failures
• Power grid failures

16. Termination

By Customer

Customers may terminate services by providing at least thirty (30) days written notice and settling all outstanding balances.

By FXT Telecom

FXT Telecom may terminate services immediately if:

• The customer breaches these Terms.
• Fraudulent activity is detected.
• Required by law.
• Service provision becomes commercially impractical.

Termination does not waive any accrued rights or obligations.

17. Dispute Resolution

The parties shall first attempt to resolve disputes through good-faith negotiation.

If unresolved within thirty (30) days, disputes shall be submitted to mediation before litigation.

Any legal proceedings shall be brought before courts having jurisdiction in the Federal Republic of Nigeria.

18. Regulatory Compliance

Customers agree to comply with all applicable laws, regulations, and directives issued by the relevant telecommunications and regulatory authorities in Nigeria, including applicable directives from the Nigerian Communications Commission.

19. Amendments

FXT Telecom may modify these Terms from time to time.

Updated Terms shall become effective upon publication on FXT Telecom's website, customer portal, or other official communication channels.

Continued use of services after such publication constitutes acceptance of the revised Terms.

Customer Acknowledgment

By subscribing to or using FXT Telecom services, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and conditions.